Privacy Policy

Privacy Policy 

 

1. INTRODUCTION 

Welcome to Shop Inc Ltd. This document sets out our privacy policy in relation to our processing and use of customer data. In this policy "You" and "Your" refer to the person, data relating to whom we may process from time to time, being our customer or any representative of our customer, or being a visitor to our website. If you are acting through a representative (such as an employee) references to you doing anything include anything your representatives do on your behalf. If you are a representative of a customer or visitor of ours, then we may treat your data as data of the customer or visitor you are representing and process it accordingly. 

2. ABOUT SHOP INC LTD  

Shop Inc Ltd is a wholesale supplier, a company registered in England and Wales, with Company Number 06838458; VAT number 994380967. Our registered office is at Unit 24 Great Cambridge Industrial Estate, Enfield, EN1 1SH. We are the data controller for the purposes of the Data Protection Act 1998. "We", "Us" and "Our" refer to Shop Inc Ltd. 

3. TYPES OF DATA 

(a) "Your data" refers to any data relating to you or your representatives that we may process from time to time; 

(b) "Personal data" means your data that is personal data under the Data Protection Act 1998;

(c) "Individual subscriber data" means your telephone number, fax number or e-mail address, if you are an individual, partnership or an unincorporated association; and 

(d) "Corporate subscriber data" means your telephone number, fax number or e-mail address that is not personal data or individual subscriber data. 

4. COMMITMENT 

We are committed to processing your data in accordance with this privacy policy. We are committed to processing your personal data in accordance with the Data Protection Act 1998. We are committed to processing your individual or corporate subscriber data in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5. CONTACT US

If you have any questions about our processing of your data, please contact us using our postal address set out above or using any of the contact methods listed on our web site.

6. OBTAINING CUSTOMER DATA 

We may obtain your data in the following ways:-

6.1 REGISTER ACCOUNT 

When you register an internet account with our website to shop on line or when you register an account by a telephone order or when you register an account by any other means.

6.2 ORDERS AND ENQUIRIES 

When you place orders with us, pay for your orders, or make enquiries with us.

6.3 TELEPHONE CALLS 

We may record telephone calls between you and us, for the purposes detailed in paragraph 8.3(Evidence, Security and Fraud) below.

6.4 ONLINE CHAT 

We may keep online chat messaged between you and us, for the purposes detailed in paragrpah 8.3 (Evidence, Secuirty and Fraud).

6.5 WEBSITE BROWSING 

When you browse our site, during which time we may collect information about you, your computer, and your use of our website. Like most websites, we use cookies and other methods to track the way our websites are used, as further detailed in our separate cookies policy detailed in clause 17. However, we only collect data that is directly related to your use of our websites; so, for example, we do not record other websites that you have visited.

6.6 SELF-GENERATED DATA

We may also generate data in relation to you in the course of performing your orders and dealing with any payments, enquiries and problems concerning your orders.

6.7 COOKIES 

Like most interactive websites, Shop Inc Ltd uses to enable us to retirve user details for each visit. Cookies are used in some areas of our website to enable the funtionality of that area and ease the use for visiting customers. 

7. DATA THAT WE HOLD 

In order for us to provide the best possible level of service, we gather and hold the following types of information in relation to you:-

7.1 CONTACT INFORMATION

Contact details relating to you, including your postal, invoicing, and delivery addresses, your telephone, mobile, and fax numbers, and your e-mail addresses. If a business account is registered (where you are not a consumer), we will also keep on record details of the business or other organisation, including name and contact details of the business, and contact details of its representatives.

7.2 PAYMENT INFORMATION 

Information relating to your payment methods and payments made, including your credit or debit card information and payment history . Note that we only retain your card information for a limited period of time, to process the specific order in which you provided that information, and make any refunds. 

7.4 ORDER INFORMATION 

We generate and hold information specific to your orders with us, including a record of those orders (your purchase history), payments made, order tracking, fulfilment, delivery, returns and refunds. We may hold any correspondance via email or online chat in relation to your order or enquiries. 

7.5 WEBSITE USAGE INFORMATION 

We may record your usage of our website, including the products you browse and pages you visit. As part of this, we may also collect information about your computer, including where available your IP address, location, operating system and browser type.

7.6 RELATIONSHIP INFORMATION 

We record information relating to any communications and dealings we have with you. This includes enquiries and complaints.

8. USE OF OUR DATA AND DATA INFORMATION SHARING 

We do not share your data with any third parties except as provided in this policy or as required or permitted by law or as consented to by you. Were we share your data with third parties, such sharing will be limited to such data as is appropriate to the purpose indicated below.

8.1 CUSTOMER RELATIONSHIP MANAGMENT 

Your data is used to provide you with personalised services and to correspond with you. We use it to support and manage your customer relationship with Shop Inc Ltd, including to maintain your account, inform you of changes and deal with your enquiries and complaints.

8.2 PERFORMING CONTRACTS 

We use your data for the purposes of performing, administering, enforcing and managing your orders and their subsequent fulfilment, maintaining a purchase history, and handling any complaints or claims.

We disclose your data to third parties such as credit and debit card processing companies, outside suppliers, distributors and delivery companies, in order to perform your orders, collect payment, deal with returns, and provide you with a service, or send any communications to you.

8.3 EVIDENCE, FRAUD PREVENTION, SECURITY AND TRAINING 

We use your data along with other data we hold for the purposes of evidence, security, quality control, and training.

In order to improve security and quality, and carry out training, we may disclose your data to our staff and to third parties providing services to us in that regard.

8.5 BUISNESS AND SERVICE IMPROVEMENT 

We use your data along with other data we hold, to carry out assessment, analysis and research in relation to our business, products, services, websites and customers, including: to assist in the provision of services and products to you; to facilitate reviews, developments, personalisation and improvements of the services and products offered to you; to improve our websites, including to improve the layout and design of our site, and to ensure that the content from our website is presented in the most effective manner  for  you and for your computer; and to enhance your user browsing and purchasing experience, including to provide you with a more personalised service which is tailored to suit your needs. The information we gather is analysed either in the aggregate or at a customer level as appropriate.

We share your data with other companies within our group and to our trusted third parties, agents, and business partners, for the purpose of accomplishing our objectives set out above .These third parties will only use your data for those purposes and will only have access to such of your data as is relevant to service they are providing. For these purposes your data may be included in aggregate statistics about our sales, traffic patterns, and related website information, but these statistics will include no personally identifying information

8.6 ADVERTISING 

We use your data along with other data we hold for the purposes of assessing the effectiveness of and managing advertising by us and by third parties who advertise on our sites, including to help our third party advertisers to reach a specific kind of audience they want to target (for example, people living in a certain area of the country).

We may share your data with advertisers for the purposes of the above. Any data reported to our advertisers will always be in the form of anonymous data only and does not identify you. For instance, we may provide aggregate information about our customers, such as "700 women aged under 30 have clicked on an advertisement on any given day".

8.7 LEGAL 

We may use your data for the purposes of enforcing any orders from you, and for the purposes of dealing with fraud and complying with any legal obligations applicable to us.

We may use and disclose to third parties any data we hold about you and your payment record for the purposes of administration and enforcement of any sale contracts with you and for other related purposes. We may also supply your data to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process, or any legal obligations binding on us.

9. OUR DATA SECUIRTY 

9.1 SECURITY MEASURES 

We are firmly committed to data security and we aim to follow good industry practice in relation to the prevention of unauthorised access to your data stored in our systems, including using password-protected servers. .

9.2 INTERNET SECUIRTY 

Please note that the transmission of information via the internet can never be completely secure. Although we aim to follow good industry practice in relation to the security measures we adopt on our website for the encryption of data for transmission between our website and your computer, we do not guarantee the effectiveness of such encryption methods or the security of your data during transmission or on your computer.

10. HOW DATA IS STORED 

Your personal data, may be transferred to, and stored on a encryptyed password protected server which is accessable to Shop Inc Ltd staff. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

11. UPDATING INFORMATION AND INFORMATION ACCURACY 

If you have registered an account with our website, you can check the information we store for your account by visiting our website and logging-in. You can amend any inaccuracies through this facility. Alternatively, you can contact us by post or email or using any method set out on our website requesting that we update, modify or delete any account information that is no longer accurate or up-to-date.

12. INDIVIDUAL RIGHTS 

By law individuals have the following rights in relation to their personal data under the Data Protection Act 1998. If you wish to exercise any of these rights, then please contact us using the contact information set out above.

12.1 RIGHT TO ACCESS YOUR DATA 

The law gives you a right to be told what personal data we hold about you, subject to certain limitations. We may charge you a fee of £10 administraitve towards our costs in dealing with your request.

12.2 STOP MARKETING 

If we are sending you marketing communications using your data, the law gives you a right to ask us to stop doing this.

12.3 DAMAGE AND DISTRESS 

The law gives you a right to ask us to stop using your data for any purpose, where that purpose is causing you unwarranted substantial damage or distress; and the law gives you a right to claim compensation for damage suffered if we breach the law provided that you have take reasonable steps in contacting us to stop using your data for any purpose.

12.4 CHANGES TO YOUR INFORMATION 

You have the right to ask for the rectification, erasure or blocking of any of your data which is inaccurate.

13. CHANGES TO THE POLICY 

We may change this privacy policy at any time and from time to time and will update this page accordingly. You should therefore periodically visit this web page to check our current policy.

14. LEGAL STATUS 

This document is not intended to and does not create any contractual rights. This document not affect your rights at law, including under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.